This privacy statement is applicable to anyone (referred to as a "User") who uses any of Holy Travels customer interface channels, including its website, mobile site and offline channels, to make a purchase, intends to make a purchase, or inquiries about a product or service.
Full name, age, address, phone, email, nationality, country of residence, and passport number for the customer.
Details of the umrah trip itinerary and services collected from customers
Even if their websites or goods are linked to our website, this privacy statement does not apply to any third-party website(s), mobile site(s), or mobile application. The user should be aware that the information and privacy practices of The Platform's business associates, advertisers, sponsors, or other websites to whom The Platform offers hyperlink(s) may differ considerably from this privacy statement. It is advised that you read the privacy statements and policies of any such third parties with whom they deal in light of this.
The Platform implements strict security and encoding measures to keep client information safe and secure because it takes it seriously (critically).
Following and during the booking process, the Customer Information Security is well maintained at the Ministry of Hajj & Umrah data center.
Only the information required to deliver further services to the user, such as booking status queries, service status queries, historical bookings, and voucher or itinerary reprints, is stored by the platform.
The Platform may request the Customer's participation in an online survey or in any other activity with the aim of gathering customer feedback and gauging the quality of the provided services. The Platform owns the submitted information, which is used for marketing, process optimization, research, and development.
The Platform may utilize cookies to enhance customer experience, proactively address technical issues, and give the support/marketing staff more details.